Customer Success Consultant

Washington, DC

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This is a perfect position for someone with 2 to 5 years of account management experience directly working with customers to help them find success and grow. We are a technology startup with proven technology, a growing customer base, and strong financial footing. At ClearPoint, helping customers is the best way to add value to our brand, and you would be our ambassador in this mission.

So, what would you do here?

We are a small (but rapidly growing) company, which will allow you to participate meaningfully in the management and direction of the company, while also gaining great experience on large scale projects with a global impact. Small company. Huge responsibilities and opportunities. Expect to hit the ground running. We are getting slammed with new work, so you will need to learn on-the-job. Expect to contribute immediately because we need you to.

Our software focuses on organization wide performance management and management reporting. We help organizations track their measures and projects against their strategic goals. Organizations do this in a variety of ways including using Balanced Scorecards and dashboards. ClearPoint is extremely customizable, and clients reach out with questions about the software as well as about best practices in performance management.

Responsibilities:

  • Support onboarding of new clients
  • Own the client relationship between ClearPoint and the customer
  • Help clients set goals with their performance management and hit those goals with ClearPoint
  • Orchestrate customer success and account growth with existing customers
  • Monitor, respond to, and master the help desk and support requests
  • Meaningfully contribute to designing and perfecting onboarding and client management processes
  • Diagnose and solve technical issues
  • Create end-user documentation and recommend procedural changes to reduce the number of support requests and build client management efficiencies
  • Multi-task efficiently
  • Learn new features and help clients implement them
  • Communicate effectively
  • Train end users at organizations onsite and remotely
  • Get things done! Lots of things!

What we offer:

  • The chance to get in on the “ground floor” of a startup tech company
  • Help transform the performance management space
  • A great job in the booming cloud-based software business
  • The ability to make a difference from day one
  • Fantastic colleagues and clients
  • A competitive salary and benefits, commensurate with your experience

Desired Skills and Experience

To qualify for this position, you’ll need to have 2 to 5 years of experience in an account management or consulting role with bonus points for B2B SaaS or software implementation experience directly supporting, managing, or growing clients. You will also need a BA or BS, live in Washington, DC (or be ready to move there on your own dime), and be able to go through an extensive interview process where we’ll ask hard questions about why you want to work here. Come ready to be challenged.

Interested?

Feel free to submit your cover letter and resume by emailing [email protected] To be considered, please include a cover letter highlighting your skills, experience, and interests and how they align with our company and this position specifically. We read every application, and the more specific you are in your cover letter and resume, the more likely we are to get back to you. So read this posting carefully, visit our websites, learn about us, and then apply.

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