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Performance Transparency Isn’t Just for Governments

In working with federal, state, and local level governments, there is a lot of talk about strategy and performance measure transparency. Being willing and able to show your citizens and the general public your strategy and the results from implementing it on a regular basis is a worthy goal and a welcome step in the information age and the era of big data.

Joseph, Director of Customer Success at ClearPoint, has over 10 years of experience working with customers to create efficient performance management and strategy execution processes.

However, leaders in public and private spaces alike should consider the importance of providing similar transparency to their employees across their organizations. This may sound obvious to some, but so many organizations do not share their strategy and results throughout their employee ranks.

So, regardless of your sector, apply this external thinking internally and reap these benefits:

  • First, striving to share all of your performance data with all of your employees, organization-wide, is a great communication goal and will require the organization to develop several vehicles and opportunities to communicate the data.
  • Second, communication of performance data and results to employees leads to their better understanding of where the organization is going and how it will get there or, to put it another way, it helps them better understand the strategy. By understanding, they see how they fit into the organization’s plans and look for ways to contribute.
  • Third, better understanding of the strategy by employees leads to greater buy-in to that strategy. It is hard for people to agree to implement a strategy they have never seen, let alone understand. However, if the strategy, data, and results are communicated effectively so that they understand it, there is a much better chance that they will buy-in to it.
  • Finally, once staff buy-in to the strategy and performance measures, it is much easier to get them to implement it and coordinate that implementation across the organization. The thinking is that this coordination will lead to better execution, which leads to better results.