Resetting my password
Changing your password in ClearPoint is easy to do, whether you are re-setting it via the login page, or in the ‘My Profile’ section. This article includes instructions on both methods.
In This Article
On the login page, there is a Reset Password feature in case a password is lost or forgotten. Click on Reset Password. In the window, enter your email address and click Send Link. An email will be sent to the email address that was entered giving further instruction on establishing a new password.
Follow the link that was included in the ClearPoint Strategy Password Reset email. If the link does not appear to work when clicked on, copy and paste it into your browser instead. The new page will prompt you to enter a new password, and then confirm it. Click Reset Password, and that will be your new password moving forward. When the window closes, enter your username and new password to log in.
From anywhere in ClearPoint, click on the profile icon in the upper right corner. It will have your initials or your photo if you have one set. Choose Edit Profile from the dropdown menu. A new window will appear.
Click on the Security tab. Under Security, type in your new password, then confirm your new password. Click Save, and that will be your new password moving forward.