Why am I not receiving emails from ClearPoint?
If you are not receiving emails from ClearPoint, there might be an issue with your email address or notification settings.
Issue with Email Address
You can click on your initials in the top right corner of ClearPoint and then click into ‘My Profile’ to see if there is an issue with your email address. There are two potential error messages you might see.
- The message you see below might occur if there have been intermittent issues with delivering emails to this email address. Sometimes this is just momentary, otherwise it is an indication that AWS is about to blacklist this email address because it can no longer deliver emails to it. If you are seeing this message, confirm that the email address is correct and that you are receiving emails from other sources. If so, reach out to our support team at firstname.lastname@example.org to get this resolved.
- The message you see below will occur when ClearPoint is unable to deliver emails to this email address because it has been blacklisted. If there was an issue with the email address but you corrected it, you can click on the check box next to ‘The issue with this email address has been resolved’ and save your profile to fix the issue with not sending emails. Admins also have the ability to click the check box to resolve an issue with email for other users. If you are still having issues after checking that box, reach out to our support team at email@example.com to get this resolved.
Issue with Notification Options
If you do not see one of these error messages, the next place to look is your notification settings. Make sure you are set up to receive emails. Learn more about the notification options in this support article.
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