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Who invented the Balanced Scorecard?

A Who invented the Balanced Scorecard? The Balanced Scorecard was originally developed by Dr. Robert Kaplan and Dr. David Norton. Their framework measures organizational performance using both “lagging” indicators of financial performance and customer outcomes,

As a member of the ClearPoint marketing team, Amanda educates ClearPoint Community members on performance management and strategy execution best practices.

The Balanced Scorecard was originally developed by Dr. Robert Kaplan and Dr. David Norton. Their framework measures organizational performance using both “lagging” indicators of financial performance and customer outcomes, and “leading” indicators of internal processes, skills, and culture.

Linking the leading and lagging indicators was revolutionary at the time of their first article and book. It’s a standard practice of strategy management today.