ClearPoint Support

Strategy Experts On Call For You

ClearPoint is more than just software—it’s the team behind the software.

We understand the management reporting challenges you’re facing. (In fact, we write about them as much as possible to help out!) Our goal is to help solve any challenges you have to help you make decisions quickly.

ribbon Premium Support

With ClearPoint’s premium support package, you get access to all the exceptional features and support resources that come standard with ClearPoint, plus:

  • A dedicated support representative.
  • Priority email support within four hours.
  • Telephone support.
  • In-app messaging live with a support expert.
  • Web-based training sessions.

  • Help configuring custom charts.
  • Help creating calculated fields.
  • Data sourcing support.
  • Proactive calls and an annual account check-up.

Our ClearPoint Customers

“Very thorough. Followed up on the resolution. Great job!”

POSTED January 16, 2017

“It’s always great when working with ClearPoint. Goes beyond expectations every time.”

POSTED December 17, 2017

“Very helpful and timely feedback.”

POSTED December 14, 2017

customer HAPPINESS (Last 90 DAYS)

  • Happy
  • Disappointed

Captera User Reviews 5*

“I’d like to share with you what a great team you have built at ClearPoint. I’ve specifically worked with Jenna, Joseph, Catherine, and Andy over this last year and have been impressed by all of them. Their intelligence, responsiveness, ability to teach and explain without making me feel like I’ve asked a stupid question, and overall poise is not found everywhere and I’m glad to work with them.”

Shannon B., Globe Union

“Every time I have a little software issue, the ClearPoint team is ON IT with constant communication, updates and the right solution. I really appreciate how quick the team is with support. I can’t wait to brag to our leadership team what a good choice we made in choosing ClearPoint for our needs.”

Tracey B., American Association of Critical-Care Nurses

Let us help you get the job done.