ClearPoint Support

Strategy Experts On Call For You

ClearPoint is more than just software—it’s the team behind the software.

We understand the management reporting challenges you’re facing. (In fact, we write about them as much as possible to help out!) Our goal is to help solve any challenges you have to help you make decisions quickly.

ribbon Premium Support

With ClearPoint’s premium support package, you get access to all the exceptional features and support resources that come standard with ClearPoint, plus:

  • A dedicated support representative.
  • Priority email support within four hours.
  • Telephone support.
  • In-app messaging live with a support expert.
  • Web-based training sessions.

  • Help configuring custom charts.
  • Help creating calculated fields.
  • Data sourcing support.
  • Proactive calls and an annual account check-up.

Our ClearPoint Customers

Reviews from customer thermometer customer-thermometer

“Response is always quick, friendly and informative.”

POSTED January 15, 2017


“I have contacted support with many different issues. Always take the time to figure out what I am contacting them about and how best to handle it.”

POSTED January 9, 2017


“Was able to receive the assistance I needed immediately and customer service was great.”

POSTED December 30, 2016

customer HAPPINESS (Last 100 reviews)

  • Happy
  • Disappointed

Captera User Reviews 5*

“I’d like to share with you what a great team you have built at ClearPoint. I’ve specifically worked with Jenna, Joseph, Catherine, and Andy over this last year and have been impressed by all of them. Their intelligence, responsiveness, ability to teach and explain without making me feel like I’ve asked a stupid question, and overall poise is not found everywhere and I’m glad to work with them.”

Shannon B., Globe Union