ClearPoint Support

Strategy Experts On Call For You

ClearPoint is more than just software—it’s the team behind the software.

We understand the management reporting challenges you’re facing. (In fact, we write about them as much as possible to help out!) Our goal is to help solve any challenges you have to help you make decisions quickly.

ribbon Premium Support

With ClearPoint’s premium support package, you get access to all the exceptional features and support resources that come standard with ClearPoint, plus:

  • A dedicated support representative.
  • Priority email support within four hours.
  • Telephone support.
  • In-app messaging live with a support expert.
  • Web-based training sessions.

  • Help configuring custom charts.
  • Help creating calculated fields.
  • Data sourcing support.
  • Proactive calls and an annual account check-up.

Our ClearPoint Customers

Reviews from customer thermometer customer-thermometer

“As someone who works in a customer service industry, I have very high standards and expectations with the customer service I want to receive. ClearPoint has consistently delivered that and more! I am a fan!!!”

POSTED July 24, 2017


“You guys are top notch. enough said. :-)”

POSTED July 18, 2017


“I had a live person helping me within seconds of my in-app request for help, and my issue was quickly resolved. What more can one ask?”

POSTED July 10, 2017

customer HAPPINESS (Last 100 reviews)

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Captera User Reviews 5*

“I’d like to share with you what a great team you have built at ClearPoint. I’ve specifically worked with Jenna, Joseph, Catherine, and Andy over this last year and have been impressed by all of them. Their intelligence, responsiveness, ability to teach and explain without making me feel like I’ve asked a stupid question, and overall poise is not found everywhere and I’m glad to work with them.”

Shannon B., Globe Union