ClearPoint Support

Strategy Experts On Call For You

ClearPoint is more than just software—it’s the team behind the software.

We understand the management reporting challenges you’re facing. (In fact, we write about them as much as possible to help out!) Our goal is to help solve any challenges you have to help you make decisions quickly.

ribbon Premium Support

With ClearPoint’s premium support package, you get access to all the exceptional features and support resources that come standard with ClearPoint, plus:

  • A dedicated support representative.
  • Priority email support within four hours.
  • Telephone support.
  • In-app messaging live with a support expert.
  • Web-based training sessions.

  • Help configuring custom charts.
  • Help creating calculated fields.
  • Data sourcing support.
  • Proactive calls and an annual account check-up.

Our ClearPoint Customers

“Extremely prompt responses to queries with clear notes and screenshots of instructions. Cannot praise the service we receive from ClearPoint highly enough.”

POSTED August 2, 2018


“ClearPoint Customer Service is fantastic! I appreciate your patience and expertise.”

POSTED June 1, 2018


“I’m really impressed with your customer service and support. I appreciate your willingness to treat customers individually to fit their particular needs.”

POSTED May 3, 2018

customer HAPPINESS (Last 90 DAYS)

  • Happy
  • Disappointed

Captera User Reviews 5*

“I’d like to share with you what a great team you have built at ClearPoint. I’ve specifically worked with Jenna, Joseph, Catherine, and Andy over this last year and have been impressed by all of them. Their intelligence, responsiveness, ability to teach and explain without making me feel like I’ve asked a stupid question, and overall poise is not found everywhere and I’m glad to work with them.”

Shannon B., Globe Union

“Every time I have a little software issue, the ClearPoint team is ON IT with constant communication, updates and the right solution. I really appreciate how quick the team is with support. I can’t wait to brag to our leadership team what a good choice we made in choosing ClearPoint for our needs.”

Tracey B., American Association of Critical-Care Nurses