Our Customer Success team champions our customers daily and helps them achieve the success they dream about in their vision statements. They help organizations remove inefficiencies, shaving off anywhere from hours to days in our customers’ monthly strategy reporting process. And without our award-winning Customer Success team, we would not be able to provide the ClearPoint Experience to our customers. This experience is focused on providing our community a seamless transition from implementation to onboarding to adoption.
Our Customer Success Team was (again) named for Best Support for Corporate Performance Management software. It’s time you meet the people behind our award-winning team.
The words used to describe our team, from both customers and our team members themselves, almost always include phenomenal, solution-oriented, welcoming, kind, humble, and collaborative.
I love working on the Customer Success team because of the collaborative and open environment. I can always ask questions and there is always someone there to help. It makes supporting our customers' goals even easier when we have such a great team behind us! – Tricia Jessee
Our customers always receive the support they need, and that culture starts from within at ClearPoint. Our team is constantly helping each other through challenges and experiences. When one person on our team wins, they all win.
Our team is full of experts on strategy reporting. They are constantly learning best practices from each other and from our amazing ClearPoint Community!
The strategy reporting world is fun, filled with strategy nerds passionate about data. It’s not a world, though, that people find themselves in naturally. We’re changing that. At ClearPoint, we’re determined to get more people to understand the importance of strategy reporting. A lot of our team have backgrounds in various subjects beyond business such as science, math, and healthcare.
Working at ClearPoint taught me to adapt to new scenarios and always approach each problem with an open mind. Having different customers across different industries who all have different internal processes means there is no mold or 'one-size-fits-all' approach you can take to solving problems. – RJ Messineo
That doesn’t stop them from finding success! If you’re interested in joining the strategy world, our advice is to start learning right away. View our Learning Center to learn more about each stage of the strategy reporting process. Research as much as you can and remember, the learning never ends! With the right mindset, you’ll thrive in the strategy reporting world.
Could you picture yourself as part of our Customer Success Team and work with the other faces of ClearPoint? Apply for one of our open positions on our career page.