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The blueprint for City excellence: How to turn Baldrige criteria into daily execution
In this session, we’ll use the Baldrige Excellence Framework as a practical structure to connect strategic planning → execution → results.
Baldrige is widely used across sectors, and its criteria explicitly includes a Results category—because outcomes are the point.
Why Attend?
Whether you’re early in your performance journey or refining a mature program, this webinar will show what it takes to build a sustainable performance measurement system. One that strengthens alignment across departments, keeps work visible, and supports confident decision-making.
You’ll hear practical perspectives on:
- connecting vision → measures → initiatives → outcomes
- keeping departments engaged (without chaos)
- building an execution rhythm leaders can trust
- using dashboards as a results tool, not just a reporting artifact
What You’ll Learn:
This interactive conversation will reveal how high-performing organizations turn frameworks into measurable action. You’ll learn how to:
- Reduce manual status reporting by moving updates into a structured system with clear ownership and visibility (instead of chasing spreadsheets).
- Align strategy with CIP and budget by linking investments and initiatives directly to strategic outcomes.
- Build council-ready transparency with public-facing dashboards that tell your story with clarity and confidence.
- Keep performance and results on track over time by aligning goals, measures, reporting, and accountability—so execution doesn’t drift.
Featured City Examples:
We’ll draw lessons from three communities:
- Germantown, Tennessee
- Fort Collins, Colorado
- Coral Springs, Florida (featured deep dive)
Deep Dive: Coral Springs:
A key focus of this session will be Coral Springs, a Malcolm Baldrige National Quality Award recipient—the first state or local government agency to receive the award.
You’ll hear how a Baldrige-aligned approach can be operationalized in day-to-day management: connecting planning, tracking, and performance improvement.
What You’ll See:
In this webinar, you’ll see examples of public-facing dashboards and learn the operating system behind them:
- what to measure (and what not to)
- how to keep updates consistent across departments
- how to turn dashboard signals into decisions and action
If you’re tired of plans that look great and stall in execution, secure your seat now!
The blueprint for City excellence: How to turn Baldrige criteria into daily execution
Feb 25, 2026 11:00 AM
Register Now
Register Now
In this session, we’ll use the Baldrige Excellence Framework as a practical structure to connect strategic planning → execution → results.
Baldrige is widely used across sectors, and its criteria explicitly includes a Results category—because outcomes are the point.
Why Attend?
Whether you’re early in your performance journey or refining a mature program, this webinar will show what it takes to build a sustainable performance measurement system. One that strengthens alignment across departments, keeps work visible, and supports confident decision-making.
You’ll hear practical perspectives on:
- connecting vision → measures → initiatives → outcomes
- keeping departments engaged (without chaos)
- building an execution rhythm leaders can trust
- using dashboards as a results tool, not just a reporting artifact
What You’ll Learn:
This interactive conversation will reveal how high-performing organizations turn frameworks into measurable action. You’ll learn how to:
- Reduce manual status reporting by moving updates into a structured system with clear ownership and visibility (instead of chasing spreadsheets).
- Align strategy with CIP and budget by linking investments and initiatives directly to strategic outcomes.
- Build council-ready transparency with public-facing dashboards that tell your story with clarity and confidence.
- Keep performance and results on track over time by aligning goals, measures, reporting, and accountability—so execution doesn’t drift.
Featured City Examples:
We’ll draw lessons from three communities:
- Germantown, Tennessee
- Fort Collins, Colorado
- Coral Springs, Florida (featured deep dive)
Deep Dive: Coral Springs:
A key focus of this session will be Coral Springs, a Malcolm Baldrige National Quality Award recipient—the first state or local government agency to receive the award.
You’ll hear how a Baldrige-aligned approach can be operationalized in day-to-day management: connecting planning, tracking, and performance improvement.
What You’ll See:
In this webinar, you’ll see examples of public-facing dashboards and learn the operating system behind them:
- what to measure (and what not to)
- how to keep updates consistent across departments
- how to turn dashboard signals into decisions and action
If you’re tired of plans that look great and stall in execution, secure your seat now!
Featured Webinar
The blueprint for City excellence: How to turn Baldrige criteria into daily execution
Join us for a live spotlight on Coral Springs, Florida, and how the city turns Baldrige principles into daily execution using data, dashboards, and disciplined strategy management. Learn practical ways to reduce manual reporting, align CIP and budget to outcomes, and build council-ready transparency with ClearPoint support.
In this session, we’ll use the Baldrige Excellence Framework as a practical structure to connect strategic planning → execution → results.
Baldrige is widely used across sectors, and its criteria explicitly includes a Results category—because outcomes are the point.
Why Attend?
Whether you’re early in your performance journey or refining a mature program, this webinar will show what it takes to build a sustainable performance measurement system. One that strengthens alignment across departments, keeps work visible, and supports confident decision-making.
You’ll hear practical perspectives on:
- connecting vision → measures → initiatives → outcomes
- keeping departments engaged (without chaos)
- building an execution rhythm leaders can trust
- using dashboards as a results tool, not just a reporting artifact
What You’ll Learn:
This interactive conversation will reveal how high-performing organizations turn frameworks into measurable action. You’ll learn how to:
- Reduce manual status reporting by moving updates into a structured system with clear ownership and visibility (instead of chasing spreadsheets).
- Align strategy with CIP and budget by linking investments and initiatives directly to strategic outcomes.
- Build council-ready transparency with public-facing dashboards that tell your story with clarity and confidence.
- Keep performance and results on track over time by aligning goals, measures, reporting, and accountability—so execution doesn’t drift.
Featured City Examples:
We’ll draw lessons from three communities:
- Germantown, Tennessee
- Fort Collins, Colorado
- Coral Springs, Florida (featured deep dive)
Deep Dive: Coral Springs:
A key focus of this session will be Coral Springs, a Malcolm Baldrige National Quality Award recipient—the first state or local government agency to receive the award.
You’ll hear how a Baldrige-aligned approach can be operationalized in day-to-day management: connecting planning, tracking, and performance improvement.
What You’ll See:
In this webinar, you’ll see examples of public-facing dashboards and learn the operating system behind them:
- what to measure (and what not to)
- how to keep updates consistent across departments
- how to turn dashboard signals into decisions and action
If you’re tired of plans that look great and stall in execution, secure your seat now!
Register Now
Register Now
Who Should Attend
This session is ideal for:
- Performance management and strategy leaders in local governments
- City managers and department heads working toward Baldrige or similar excellence frameworks
- ClearPoint users who want to see how dashboards translate complex strategy into actionable insights
If you’re ready to see how purpose‑built dashboards can support your pursuit of performance excellence, this webinar is for you.
Thank you!
We look forward to seeing you online on
Please also be on the lookout for an email with confirmation details.
Ted is a Founder and Managing Partner of ClearPoint Strategy and leads the sales and customer success office. He earned his B.A. in Public Policy from Duke University and his MBA from Harvard Business School. When Ted is not in the office or responding to emails, you’ll probably find him with his family on a wharf in Point Clear or out back grilling by the pool with his wife, three children, and dog named Riley.
What People Have Said About Previous Webinars
I really appreciated learning about other cities' approach to strategic planning and how they monitor different aspects of their plan. Seeing ClearPoint in action through real user experiences was incredibly helpful. I’d love to see more sessions like this!
A highly informative session with great real-life examples! The speakers clearly illustrated key concepts using ClearPoint, making the session engaging and easy to follow. I only wish it was longer—there was so much great information!
Concise and accessible session packed with valuable insights! I found the performance management techniques helpful and the use of ClearPoint to illustrate best practices made everything easy to understand!
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