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The Blueprint for City Excellence: Lessons from 3 Baldrige Award Winners
Join us in February for a live panel featuring three award-winning city leaders who will share how they turned Baldrige principles into action through data, dashboards, and disciplined strategy management.
You’ll hear firsthand how these communities built sustainable systems of performance measurement, and learn what it takes to pursue (and win!) a Malcolm Baldrige National Quality Award.
Why Attend?
Whether you’re just starting your Baldrige journey or refining a mature performance program, this webinar will show how leading organizations align criteria, track goals, and use dashboards to tell their story with clarity and confidence, using ClearPoint for support.
Expect to hear practical perspectives on what makes a Baldrige‑aligned system work in daily practice, including how to connect vision to measures, engage departments, and keep progress visible across your organization.
The award-winning cities we’ll dive into include:
- Germantown, Tennessee
- Fort Collins, Colorado
- Coral Springs, Florida
What You’ll Learn
This interactive conversation will reveal how top‑performing local governments turned Baldrige theory into measurable action. You’ll learn how to:
- Kill the manual status report, moving from 75% manual gathering to an automated system that alerts you when goals are off-track
- Align your CIP and budget. See how these cities link their Capital Improvement Plans and budgets directly to strategic outcomes
- Build 'council-ready' transparency with public-facing dashboards that tell your city’s story with clarity and confidence
Secure your seat now!
The Blueprint for City Excellence: Lessons from 3 Baldrige Award Winners
Feb 25, 2026 11:00 AM
Register Now
Register Now
Join us in February for a live panel featuring three award-winning city leaders who will share how they turned Baldrige principles into action through data, dashboards, and disciplined strategy management.
You’ll hear firsthand how these communities built sustainable systems of performance measurement, and learn what it takes to pursue (and win!) a Malcolm Baldrige National Quality Award.
Why Attend?
Whether you’re just starting your Baldrige journey or refining a mature performance program, this webinar will show how leading organizations align criteria, track goals, and use dashboards to tell their story with clarity and confidence, using ClearPoint for support.
Expect to hear practical perspectives on what makes a Baldrige‑aligned system work in daily practice, including how to connect vision to measures, engage departments, and keep progress visible across your organization.
The award-winning cities we’ll dive into include:
- Germantown, Tennessee
- Fort Collins, Colorado
- Coral Springs, Florida
What You’ll Learn
This interactive conversation will reveal how top‑performing local governments turned Baldrige theory into measurable action. You’ll learn how to:
- Kill the manual status report, moving from 75% manual gathering to an automated system that alerts you when goals are off-track
- Align your CIP and budget. See how these cities link their Capital Improvement Plans and budgets directly to strategic outcomes
- Build 'council-ready' transparency with public-facing dashboards that tell your city’s story with clarity and confidence
Secure your seat now!
Featured Webinar
The Blueprint for City Excellence: Lessons from 3 Baldrige Award Winners
Organizations of all types use the Baldrige Excellence Framework to strengthen their performance. But turning those principles into measurable results takes more than commitment—it takes clear communication and a culture of continuous improvement.
Join us in February for a live panel featuring three award-winning city leaders who will share how they turned Baldrige principles into action through data, dashboards, and disciplined strategy management.
You’ll hear firsthand how these communities built sustainable systems of performance measurement, and learn what it takes to pursue (and win!) a Malcolm Baldrige National Quality Award.
Why Attend?
Whether you’re just starting your Baldrige journey or refining a mature performance program, this webinar will show how leading organizations align criteria, track goals, and use dashboards to tell their story with clarity and confidence, using ClearPoint for support.
Expect to hear practical perspectives on what makes a Baldrige‑aligned system work in daily practice, including how to connect vision to measures, engage departments, and keep progress visible across your organization.
The award-winning cities we’ll dive into include:
- Germantown, Tennessee
- Fort Collins, Colorado
- Coral Springs, Florida
What You’ll Learn
This interactive conversation will reveal how top‑performing local governments turned Baldrige theory into measurable action. You’ll learn how to:
- Kill the manual status report, moving from 75% manual gathering to an automated system that alerts you when goals are off-track
- Align your CIP and budget. See how these cities link their Capital Improvement Plans and budgets directly to strategic outcomes
- Build 'council-ready' transparency with public-facing dashboards that tell your city’s story with clarity and confidence
Secure your seat now!
Register Now
Register Now
Who Should Attend
This session is ideal for:
- Performance management and strategy leaders in local governments
- City managers and department heads working toward Baldrige or similar excellence frameworks
- ClearPoint users who want to see how dashboards translate complex strategy into actionable insights
If you’re ready to see how purpose‑built dashboards can support your pursuit of performance excellence, this webinar is for you.
Thank you!
We look forward to seeing you online on
Please also be on the lookout for an email with confirmation details.
Ted is a Founder and Managing Partner of ClearPoint Strategy and leads the sales and customer success office. He earned his B.A. in Public Policy from Duke University and his MBA from Harvard Business School. When Ted is not in the office or responding to emails, you’ll probably find him with his family on a wharf in Point Clear or out back grilling by the pool with his wife, three children, and dog named Riley.
What People Have Said About Previous Webinars
I really appreciated learning about other cities' approach to strategic planning and how they monitor different aspects of their plan. Seeing ClearPoint in action through real user experiences was incredibly helpful. I’d love to see more sessions like this!
A highly informative session with great real-life examples! The speakers clearly illustrated key concepts using ClearPoint, making the session engaging and easy to follow. I only wish it was longer—there was so much great information!
Concise and accessible session packed with valuable insights! I found the performance management techniques helpful and the use of ClearPoint to illustrate best practices made everything easy to understand!
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