We analyzed 20,582 strategic plans. Get a copy of the full report.
Free tool ·
All
Browse free. Filter by function or industry, pick your nine, name an owner for each, export your scorecard.
Free to use. No account. Email only to export.
The library, as text. 210 KPIs in 17 categories — 111 by function, 99 by industry. Every entry carries a definition and a formula in the interactive library above.
Net Interest Margin (NIM) (Lag) · Return on Assets (ROA) (Lag) · Return on Equity (ROE) (Lag) · Efficiency Ratio (Lag) · Non-Performing Loan (NPL) Ratio (Lag) · Common Equity Tier 1 (CET1) Capital Ratio (Lag) · Loan-to-Deposit Ratio (Lea) · Cost of Funds (Lea) · Deposit Growth Rate (Lea) · Non-Interest (Fee) Income Ratio (Lag) · Customer Acquisition Cost (Lea) · Digital Adoption Rate (Lea)
Customer Satisfaction (CSAT) (Lag) · Net Promoter Score (NPS) (Lag) · Customer Effort Score (CES) (Lea) · First Response Time (Lea) · Average Resolution Time (Lag) · First Contact Resolution Rate (Lag) · Ticket Volume (Lea) · Ticket Backlog (Lag) · Customer Churn Rate (Lag) · Customer Retention Rate (Lag) · SLA Compliance Rate (Lag) · Escalation Rate (Lag) · Customer Health Score (Lea)
Gross Profit Margin (Lag) · Net Profit Margin (Lag) · Operating Margin (Lag) · EBITDA (Lag) · Revenue Growth Rate (Lag) · Current Ratio (Lag) · Quick Ratio (Lag) · Days Sales Outstanding (DSO) (Lag) · Accounts Payable Turnover (Lag) · Cash Conversion Cycle (Lag) · Burn Rate (Lea) · Cash Runway (Lea) · Working Capital (Lag) · Return on Equity (ROE) (Lag) · Return on Assets (ROA) (Lag) · Budget Variance (Lag)
Employee Turnover Rate (Lag) · Employee Retention Rate (Lag) · Time to Fill (Lag) · Cost Per Hire (Lag) · Employee Net Promoter Score (eNPS) (Lea) · Absenteeism Rate (Lag) · Revenue Per Employee (Lag) · Training Hours Per Employee (Lea) · Offer Acceptance Rate (Lea) · Quality of Hire (Lag) · Time to Productivity (Lea) · Internal Mobility Rate (Lea) · Employee Engagement Score (Lea) · Diversity Ratio (Lag) · Voluntary vs Involuntary Turnover (Lag)
Hospital Readmission Rate (Lag) · Average Length of Stay (ALOS) (Lag) · Bed Occupancy Rate (Lag) · Patient Satisfaction (HCAHPS) (Lag) · Hospital-Acquired Infection (HAI) Rate (Lag) · Emergency Department Wait Time (Lag) · Mortality Rate (Lag) · Medication Error Rate (Lag) · Claim Denial Rate (Lag) · Days in Accounts Receivable (Lag) · Patient No-Show Rate (Lag) · Staff-to-Patient Ratio (Lea) · Operating Margin (Lag)
Student Enrollment (Lag) · Student Retention Rate (Lea) · Graduation Rate (Lag) · Student-to-Faculty Ratio (Lag) · Cost Per Student (Lag) · Job Placement Rate (Lag) · Time-to-Degree (Lag) · Course Completion Rate (Lea) · Research Funding Secured (Lag) · Alumni Giving Rate (Lag) · Application Yield Rate (Lea) · Endowment Growth (Lag)
System Uptime / Availability (Lag) · Mean Time to Repair (MTTR) (Lag) · Mean Time Between Failures (MTBF) (Lag) · Mean Time to Detect (MTTD) (Lag) · Incident Volume (Lea) · Average System Response Time (Lea) · Ticket Resolution Time (Lag) · Cost Per Ticket (Lag) · Security Incident Count (Lag) · Patch Compliance Rate (Lea) · Backup Success Rate (Lag) · Sprint Velocity (Lag)
Emergency Response Time (Lag) · 311 Service Request Resolution Rate (Lag) · Permit Processing Time (Lag) · Road/Pavement Condition Index (Lag) · General Fund Balance (Lag) · Budget Variance (Lea) · Citizen Satisfaction Score (Lag) · Crime Rate / Clearance Rate (Lag) · Infrastructure Projects On-Time (Lag) · Water Quality Compliance Rate (Lag) · Property Tax Collection Rate (Lag) · Average Time to Fill Potholes (Lag) · Public Transit On-Time Performance (Lag)
Overall Equipment Effectiveness (OEE) (Lag) · Scrap Rate (Lag) · First Pass Yield (Lag) · On-Time Delivery (Lag) · Inventory Turns (Lag) · Unplanned Downtime (Lea) · Throughput (Lea) · Defects Per Million (PPM) (Lag) · Safety Incident Rate (Lag) · Cost Per Unit (Lag)
Marketing Qualified Leads (MQLs) (Lea) · Sales Qualified Leads (SQLs) (Lea) · Cost Per Lead (CPL) (Lag) · Lead Conversion Rate (Lag) · Return on Marketing Investment (ROMI) (Lag) · Return on Ad Spend (ROAS) (Lag) · Organic Traffic (Lea) · Click-Through Rate (CTR) (Lea) · Email Open Rate (Lea) · Email Click Rate (Lea) · Website Bounce Rate (Lag) · Marketing-Sourced Pipeline (Lag) · Brand Search Volume (Lea) · Cost Per Acquisition (CPA) (Lag) · Marketing Qualified Lead-to-SQL Rate (Lag)
Program Efficiency Ratio (Lag) · Fundraising ROI (Lag) · Donor Retention Rate (Lag) · Cost Per Dollar Raised (Lag) · Program Outcome Achievement (Lag) · Volunteer Retention Rate (Lea) · Administrative Cost Ratio (Lag) · Grant Success Rate (Lea)
Overall Equipment Effectiveness (OEE) (Lag) · Cycle Time (Lag) · Throughput (Lag) · On-Time Delivery Rate (Lag) · Order Accuracy Rate (Lag) · Inventory Turnover (Lag) · Capacity Utilization (Lea) · Defect Rate (Lag) · First Pass Yield (Lag) · Lead Time (Lag) · Backorder Rate (Lag) · Cost Per Unit (Lag) · Unplanned Downtime (Lag)
On-Time Completion Rate (Lag) · On-Budget Completion Rate (Lag) · Schedule Variance (SV) (Lag) · Cost Variance (CV) (Lag) · Cost Performance Index (CPI) (Lea) · Schedule Performance Index (SPI) (Lea) · Resource Utilization Rate (Lea) · Scope Creep (Lag) · Milestone Hit Rate (Lag) · Earned Value (EV) (Lag) · Planned vs Actual Hours (Lag) · Risk Count (Lea)
Conversion Rate (Lea) · Average Order Value (AOV) (Lag) · Sales Per Square Foot (Lag) · Inventory Turnover (Lag) · Gross Margin Return on Investment (GMROI) (Lag) · Cart Abandonment Rate (Lea) · Same-Store (Comparable) Sales Growth (Lag) · Return Rate (Lag) · Customer Lifetime Value (CLV) (Lag) · Foot Traffic / Sessions (Lea)
Monthly Recurring Revenue (MRR) (Lag) · Annual Recurring Revenue (ARR) (Lag) · Customer Churn Rate (Lag) · Net Revenue Retention (NRR) (Lag) · Customer Acquisition Cost (CAC) (Lea) · Customer Lifetime Value (LTV) (Lag) · CAC Payback Period (Lea) · Activation Rate (Lea) · DAU/MAU Ratio (Lea) · Gross Margin (Lag)
Win Rate (Lag) · Sales Cycle Length (Lag) · Quota Attainment (Lag) · Pipeline Coverage Ratio (Lea) · Average Deal Size (Lag) · Lead-to-Opportunity Conversion Rate (Lea) · Sales Velocity (Lea) · Monthly Recurring Revenue (MRR) (Lag) · Annual Recurring Revenue (ARR) (Lag) · Customer Acquisition Cost (CAC) (Lag) · Customer Lifetime Value (LTV) (Lag) · LTV:CAC Ratio (Lag) · Net Revenue Retention (NRR) (Lag) · Upsell/Cross-sell Rate (Lag) · New Logos Acquired (Lag)
System Average Interruption Duration Index (SAIDI) (Lag) · System Average Interruption Frequency Index (SAIFI) (Lag) · Customer Average Interruption Duration Index (CAIDI) (Lag) · Percent Renewable Generation (Lag) · Line Loss / Transmission Loss (Lag) · Customer Satisfaction (Lag) · Safety Incident Rate (OSHA Recordables) (Lag) · Capacity Factor (Lag) · Non-Revenue Water (Water Loss) (Lag) · Regulatory Compliance Rate (Lag) · Average Restoration Time (Lag)
.svg){kind=icon}
Fiche format: Name · Definition · Formula · Direction · Cadence
Source: ClearPoint Strategy — https://www.clearpointstrategy.com/free-tools/kpi-libraryWe’ll email a CSV of your nine KPIs — definition, formula, owner — and a printable scorecard. After that, occasional examples from teams doing this work. Unsubscribe in one click.
Nothing is saved on our side until you export.
On its way to your inbox
That is the gap we see break first: 83% of metrics on the platform have nobody’s name on them. In a 30-minute session we show how a scorecard like yours gets an owner, a target and a cadence on every line — in your data, not ours.
210
KPIs with a definition and a formula · 17 categories
14.5
measures per scorecard, median organization · 300+ organizations · Sept 2026
128
measures the median organization tracks across 15 scorecards · Sept 2026
83%
of metrics have no owner assigned at all · 272,360 of 327,582 · Jan 2026
ClearPoint platform data · 300+ organizations · September 2026 snapshot
A KPI library is a curated set of key performance indicators, each with a definition and a formula, organized so a team can pick the few it will actually track. This one holds 210 KPIs across 17 categories. Across 300+ organizations on the ClearPoint platform, the median scorecard carries 14.5 measures (September 2026).
Case studies
Published ClearPoint customer stories, matched to this tool.
Healthcare · 13,000 employees
A clunky system made data hard to load and read, frequent errors undermined confidence, and every basic scorecard needed manual tweaking. The first leadership scorecard carried 70 measures.
Each year, a seven-month cycle with department chairs and section chiefs defines the measures, cascades them from system goals to individual providers and sets three-year targets. Reports reach 1,000 providers automatically.
70 measures down to 7
Each measure on the clinic scorecard links to the Carilion Vision 2025 plan. About 300 scorecards run in ClearPoint, and 20% of provider compensation is tied to them.
Read the Carilion Clinic story →
State government · 6 million residents served
By 2017 the agency's Results Management System held more than 150 measures and had become too overwhelming to act on.
A 2019 relaunch kept only the measures critical to a person-centered mission. In ClearPoint the team replaced averages with raw survey data and charts of who is served and who is underserved.
150+ measures refocused on residents
Reports now show the number and share of residents who did not get the result they needed, including the ones an average would have hidden.
Read the Department of Licensing story →
Local government · 283,000+ residents
One year after launch, most staff had gone back to Excel. Performance data sat in 22 Excel files with more than 100 tabs, and nobody clearly owned the updates.
A 2014 reset created the Office of Performance and Innovation, made each department director accountable for their measures and required performance data in every budget request.
22 Excel files replaced by one system
Data showed emergency response already at the 95% level, so the city avoided hiring 4 to 5 communication officers a year. More than 100 employees now use ClearPoint.
Why scorecards go quiet
Nine or fewer is the number a council or a board can still read; the median ClearPoint scorecard carries 14.5 measures and the median organization tracks 128 of them across 15 scorecards (300+ organizations, September 2026). The library caps your selection at nine for that reason — the choosing is the work, not the listing.
Because a KPI without a name is a KPI nobody updates. Of 327,582 metrics in the ClearPoint platform archive, 272,360 — 83% — have no owner assigned at all (January 2026). The tool asks for an owner on every KPI you pick, and counts the ones still missing.
Of 327,582 metrics, 272,360 have no owner. The formula is the easy part.
A list gives you names; a library gives you the definition, the formula and a worked example for each, filterable by function and industry, and lets you export the ones you chose with an owner attached.
| KPI examples PDF | This tool | |
|---|---|---|
| Definitions and formulas | Sometimes | On all 210 |
| Filter by industry / function | No | 9 industries, 8 functions |
| Owner on each KPI | No | Required before export |
| Export | CSV + printable scorecard | |
| Email required | To download | Only to export |
| Sector | Median objectives | Median measures | Median measures / scorecard |
|---|---|---|---|
| Government & public sector | 67.5 | 373 | 17.8 |
| Healthcare | 53.5 | 296.5 | 16.9 |
| Education | 54.5 | 107.5 | 14.9 |
| Private & other | 40 | 77 | 11.9 |
| All | 50 | 128 | 14.5 |
Sectors classified from organization names; healthcare and education are thin buckets — directional. ClearPoint platform data, September 2026.
Customer stories on this page
Carilion Clinic · Washington State Department of Licensing · City of Durham
Yes. Browse all 210 KPIs, filter, search and build your selection without an account. Email is asked only when you export the scorecard.
Across 300+ organizations on the ClearPoint platform, the median scorecard holds 14.5 measures. The tool caps your selection at nine so the scorecard stays readable.
Each formula is the standard definition used in practice, written by ClearPoint’s strategy team, with a worked example.
Yes. Nine industry views (local government, healthcare, higher education, utilities, banking and more) and eight function views.
A CSV of your selected KPIs with definition, formula and owner, and a printable one-page scorecard.
ClearPoint platform data, September 2026 snapshot: 300+ organizations with at least one objective and one measure.
Method
Curated and defined by ClearPoint’s strategy team; 17 categories (8 functions, 9 industries); each entry carries a definition, a formula and a worked example.
ClearPoint platform data, September 8, 2026 snapshot: 300+ organizations with at least one objective and one measure; sector classification by organization name; medians, not means. Ownership: platform archive, January 2026 (327,582 metrics).
The nine-KPI cap is a design judgment, not a measured optimum. Benchmarks describe what organizations do, not what they should do.