"State" Spotlight: Canada

Canada is known for its diverse culture and wide-open country. It is also a leader in strategic municipal governance. Cities and towns across the country use ClearPoint Strategy to improve public services, drive performance, and build trust and transparency with residents.

Local governments have to manage complex initiatives while keeping residents engaged and holding themselves accountable. ClearPoint’s strategy software helps municipalities align strategic objectives with actionable plans, track progress, and report results to stakeholders.

ClearPoint for Local Govs

Our platform supports local governments in several ways:

• Strategic Planning: Helps municipalities develop and refine strategic plans that align with long-term goals.
• Performance Management: Tracks metrics and measures outcomes so you know initiatives are on track.
• Transparency and Accountability: Publishes public-facing dashboards that keep people informed about progress and wins.
• Data-Driven Decision Making: Turns performance data into reports, data visualizations, and analytic insights to inform decisions and drive continuous improvement.
• ClearPoint Community: Hosts a community of public servants where members benchmark against the best and network with fellow leaders.

This post in our “State” Spotlight series shows how ClearPoint customers in Canada meet their community’s needs.

Town of Niagara-on-the-Lake

Niagara-on-the-Lake, a picturesque town in Ontario's wine country, works to improve community well-being through good governance. The town's community dashboard, powered by ClearPoint, is the central place for tracking and reporting on strategic priorities.

The dashboard lets the town report clearly on its projects and initiatives. Residents can easily find information on projects and performance metrics. Open access to municipal performance data keeps residents informed and invites them to get involved.

Explore Niagara-on-the-Lake's Community Dashboard

City of St. Albert

The City of St. Albert, located in Alberta, is known for its proactive approach to strategic planning and performance management. With a well-defined strategic plan tracking departmental tactics, St. Albert partnered with ClearPoint Strategy in 2019 to align its strategic priorities with actionable plans and measurable outcomes. The city tracks information monthly, quarterly, bi-annually, and annually, with qualitative and quantitative information where it fits.

ClearPoint really reduced our overall time for the process - about 75%.

The city’s commitment to excellence shows in its use of ClearPoint to drive continuous improvement. St. Albert keeps every initiative aligned with its strategic goals while it monitors progress, spots trends, and makes informed decisions. ClearPoint’s reporting tools also give St. Albert an at-a-glance view of performance, so it can report results clearly to council.

With over 100 users across departments, having strategies, performance measures, and tactics in one place lets updaters quickly build reports for people and teams at every level of the organization.

Watch the City of St. Albert customer interview

City of Vaughan

The City of Vaughan, a rapidly growing urban center in Ontario, dates back to the 1700s, when the first townships were created. It is a multicultural community where people speak 99 different languages. The city started working with ClearPoint Strategy in late 2013, and now tracks Vaughan Vision 2020.

ClearPoint manages more than 30 different departmental 3- to 5-year business plans with performance metrics, giving one view of the city's progress. The city analyzes this data to inform decisions. Vaughan also maintains 11 Strategic Priority Oversight Team (SPOT) dashboards that track progress against corporate performance measures linked to strategic initiatives, which guides resource allocation. The platform also builds accountability by linking goals to specific actions and the people responsible.

The city uses ClearPoint to run a full performance management system. Vaughan’s approach focuses on integrating strategic planning with performance measurement to enhance service delivery and achieve long-term goals.

Read Vaughan’s Strategy Success Story

Canadian Blood Services

Canadian Blood Services began its partnership with ClearPoint Strategy in 2021. As “Canada’s Lifeline,” the nonprofit operates independently from the government and is responsible for managing the blood supply in Canada (excluding Quebec). The organization came to ClearPoint with the goal of tracking progress across Key Focus Areas (KFAs) as well as Enterprise Risk reporting.

Canadian Blood Services already had a solid strategy. It uses ClearPoint to create quarterly reports that show performance over time. The reports pull in the relevant information automatically, so progress is easy to share with groups like the board. CBS also tracks risks and projects in the system.

Niagara-on-the-Lake, St. Albert, and Vaughan, along with the nonprofit Canadian Blood Services, use ClearPoint to execute their plans and keep their communities involved. Public servants use it to make informed decisions, show accountability, and improve their services as they plan, manage, and achieve strategic objectives.

See what ClearPoint could do for your community. Schedule a demo with a strategy expert.

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