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Customer Measures & KPI Library

Delighting customers and creating a loyal customer base is one of the most critical components of a successful business. You’ll find thousands of customer KPIs to potentially track. Here are the critical few that you

Dylan, Founder and Managing Partner at ClearPoint, has over 25 years of experience working with organizations to improve their performance management and strategy execution processes.

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Balanced ScorecardStrategic Planning

Delighting customers and creating a loyal customer base is one of the most critical components of a successful business. You’ll find thousands of customer KPIs to potentially track. Here are the critical few that you absolutely need to be tracking.