As New Jersey-based SBS Group grew, spreadsheets became a wieldy and inadequate way of tracking and reporting performance.
In 2003, Jim Bowman was brought in as CEO to expand the business. Early in Bowman’s tenure, SBS formalized its strategic planning and execution process, but the spreadsheets SBS was using couldn’t keep up with the company’s growth and growing complexity with a unique, three-tiered business model.
In Search Of A Solution
SBS needed a system to construct its strategic plan, manage initiatives and measures, and cascade to the field level, while integrating with its existing accounting system. Cross-scorecard collaboration and information-sharing were critical and a new system would also have to support the employee-scorecard linkage.
In the fall of 2014, SBS zeroed in on ClearPoint Strategy. Flexibility was a major factor: SBS could set up its scorecard according to its preferences. It had the freedom to define measures and create initiatives.
Bowman and two of his colleagues wanted to see how quickly they could migrate their Excel-based scorecards into ClearPoint. Within three days, the scorecards were constructed and populated, which led to SBS’s most successful strategic planning retreat ever.
Broader Uses, New Insights
Less than five months after discovering ClearPoint, SBS had finished integrating it with the Dynamics ERP system so measures are directly fed into the ClearPoint system; people needn’t spend time digging for data, because it is already up to date.
Although still fresh, SBS’s ClearPoint implementation has already had an important impact. The ability to link initiatives and their component activities at the individual level helps the company assess and prioritize the initiative portfolio, and ClearPoint has changed the way SBS leaders think about their measures.
The team is continuing to learn as they go. “For us, it’s always been about executing in the field,” Bowman says. “And there are very few systems that have been designed to help a company execute. ClearPoint provides that execution system for virtually any size business.”