Patient Satisfaction Measurement Dashboard

Patient Satisfaction Measurement Dashboards offer insight into patients' perspectives on the quality, effectiveness, and promptness of care. By displaying patient satisfaction data in one place, Patient Satisfaction Measurement Dashboards make it easy for a healthcare organization's staff to check in on patient experience and address problem areas as they arise. These patient insights are useful in both short and long term planning and can prove particularly critical as part of a hospital's quality improvement efforts.

In this example from ClearPoint, measures tracking patient survey responses and satisfaction rates are displayed for the whole organization and filter by service area as well. External measures of patient satisfaction are also captured through patient willingness to leave reviews for the organization and refer others. By including a wide range of metrics in its snapshot of patient satisfaction, this dashboard offers a holistic view of the patient perspective.

Charts

ClearPoint offers a wide range of customizable charts to put on your dashboard. Check out just a few of these options:

This dashboard features multiple charts that measure different aspects of patient satisfaction. This chart measures the percent of patients who rated their care as “good” or “great” each month, and displays the info alongside a target line, which represents the percent of satisfied patients the organization is striving for.

This chart displays patient satisfaction rate by service or department. This allows for a health organization to easily see which services are offering the best patient experience and which services need to improve their performance and satisfaction.

It is possible to include a wide variety of chart types on a dashboard. In addition to the two bar charts, this dashboard also features a gauge chart. This gauge shows what percent of patients would refer others to this hospital. Any number in the red or yellow is too low, so the aim is to always be in the green. The gauge allows a viewer to see the current status of the measure, as well as how close it is to reaching green or slipping into red. It is a great way to see a measure in a more complete capacity.

Key Elements of a Patient Satisfaction Measurement Dashboard

• Visualization of patient satisfaction metrics

A visualization of patient satisfaction metrics makes it effortless for leaders of any healthcare organization to pinpoint where they are falling short with regards to their patient centered processes, allowing them to quickly adapt and improve. Further, it is a great motivator for staff to keep up the good work in areas that they excel in.

• Identification of areas for improvement

No organization is perfect, and there will always be areas where an organization can improve, especially with rising patient standards. Patient satisfaction dashboards help leaders identify where they can improve, and processes to focus on going forward through easy visualization of patient satisfaction metrics.

• Breakdown of satisfaction by team or service, as applicable

Leveraging this dashboard as a tool to recognize which services or teams may be falling short in patient satisfaction is tremendously valuable. For instance, if one of your teams is understaffed, and therefore not able to effectively meet patient demand as well as other teams, the dashboard will highlight this difference, and allow you to analyze the issue as well as implement a solution.

Intended Audience

This dashboard is intended to be used by both leaders and general staff in a healthcare organization. Leaders can leverage this information to recognize discrepancies in patient care, and make big picture changes if necessary. All staff can use it to recognize processes that they or their department can improve upon, or for motivation to keep up the good work!