ClearPoint has been named a Stevie® Award winner for our excellent customer service.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
More than 3,600 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, and Best Product or Service of the Year. Our team was nominated for the Customer Service Department of the Year category! More than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners. We are honored these judges saw in ClearPoint what many of our own clients see: a team filled with individuals ready to partner with them on their strategic planning journey.
The judges were amazed by our amazing customer support satisfaction rate, response time, high net promoter score, among many of our other stellar service metrics. Our numbers aren’t the only reason that judges chose our team as a finalist – many also mentioned our onboarding process, stating, “ClearPoint Strategy leveraging their own platform during on-boarding and alignment with process optimization is a win-win for the company and customer, especially when aligned with KPI improvements. Focus on both operational efficiencies like faster response time and customer satisfaction ratings is critical to ensure overall customer experience expectations are met and this team is keeping both in focus.”
This award, and the many others we have earned thanks to our customers, makes it clear: our Customer Success team works hard every day to provide a world-class experience for all of our clients.
Maggie Gallagher, president of the Stevie Awards, said, “Despite the toughest business conditions in memory, American organizations continue to demonstrate their commitment to innovation, creativity, and bottom-line results. This year’s Stevie-winning nominations are full of inspiring stories of persistence, ingenuity, resourcefulness, and compassion. We celebrate all of their stories and look forward to showcasing them during our virtual awards ceremony on August 5.”
The list of 2020 Stevie winners for Customer Service can be found here. All 2020 Stevie winners, and more details about the American Business Awards, is available here. Congratulations to every organization who was honored. We are excited to be among many great organizations such as Hilton Grand Vacations, Cisco Systems, and the Bank of America!
Ted is a Founder and Managing Partner of ClearPoint Strategy and leads the sales and marketing teams.