In Fort Lauderdale, an ambitious, community-driven strategic plan has been the big focus since City Manager Lee Feldman arrived to help the South Florida city realize its vision of being “the city you never want to leave.”
After the recession, the city needed to manage costs in a way that balanced strategic cuts with strategic investments. Feldman created the Office of Structural Innovation to oversee developing the city’s first-ever strategic plan and manage process improvement.
Early Challenges: Integrate & Align
The city gathered residents’ ideas about the future of Fort Lauderdale over the next 25 years. Achieving the vision required a new cross-functional, performance management approach from the city’s departments, and a robust performance monitoring system to support it.
Apart from connecting the vision and strategic plans, the system had to also help connect supporting plans and tools—specifically, the commission’s annual action plan, the annual budget, the five-year community investment plan, departmental scorecards, and departmental plans – with an unprecedented degree of transparency.
Advancing From Vision Plan To Strategic Plan
To monitor performance against the plans, Fort Lauderdale adopted ClearPoint Strategy, which served the city’s need to facilitate data input, reporting capabilities, and visibility in a way that supports the city’s cross-functional approach.
The software also supports Fort Lauderdale’s PerformanceSTAT model of monthly performance review meetings. Because data can be displayed in numerous and new ways, departments have been able to streamline reporting outputs, and save time. For the first time, Fort Lauderdale is able to use data to indicate its strategic priorities as it prepares budgeting requests.
Fast Track To “Fast Forward”
Fort Lauderdale has a budget that is not only balanced, but is also integrated with the goals of the commission and the community. Not surprisingly, citizen satisfaction is up. As City Manager Feldman observes, “It’s an exciting time in Fort Lauderdale. Through the community vision process, we’ve articulated a powerful direction for the next 22 years. And our strategy management system outlines the steps to get us there—together.”