That’s been a recurring theme in our discussions of what it takes for a corporate (or organizational) strategic plan to come to fruition—especially the need to get the buy-in and help of everyone in your organization to make big things happen. A key component of that support comes from your department managers, each of whom should (among other things) come up with a tactical plan for their own business area that will enable the realization of the larger strategy. This plan is referred to as a business strategy (vs. the higher-level corporate strategy).
So what are the main differences between corporate- and business-level strategy, and what’s the best way to develop and execute them in concert? We’ll answer those questions here.
Here’s how we define corporate vs. business strategy:
Corporate Strategy:
Corporate strategy is an organization’s high-level plan of action, defining its intended direction and long-term goals for the next three to five years. A corporate strategy factors in the organization’s primary goals and growth objectives, how business units can add more value and contribute, and the timing/pace of growth.
Business Strategy (or Business Work Plans):
A business strategy, sometimes called a work plan or department business plan, is a yearlong plan of action for a specific department or business unit, outlining a specific subset of goals and activities in support of broader, high-level organizational goals. A business strategy is formed around the corporate strategy; when departments have a good idea where the organization is headed, they can determine their own objectives and related course of action.
Done right, corporate and business strategies are strongly related and interdependent. While they are similar in terms of their general format, reporting requirements, and vital importance to strategic success, they differ with regard to their level of applicability, creator, timeframe, focus, and audience.
Think of it this way: Business strategies spring from and are informed by corporate strategy. Corporate strategy informs business strategies. Ultimately, however, the success of the organization as a whole depends on the success of those business plans. If your business strategies are successful—and they are linked to your corporate strategy—then your corporate strategy will be successful, too.
Many for-profit organizations strive to increase profitability as part of their overall corporate strategy. To support this objective, they may allocate resources and engage in projects that will help increase sales and decrease costs. Concurrently, they may review related metrics such as total revenue and fixed and variable costs. All this is tracked and monitored at the highest level of the organization.
When it’s time for the company’s marketing department to develop its business strategy, its department head must know the company’s overall strategic plan and determine actions the team can take that will drive its achievement. Generating more high-quality leads, for example, is an activity within the department’s purview that would contribute to meeting the higher-level objective. The marketing department’s business plan may therefore include a goal to convert X% of website visitors into quality leads. To reach that goal, the department plans to:
If the marketing department succeeds in generating more high-quality leads for the sales team, that would likely translate to more sales and greater profitability for the company.
As part of creating a desirable community, many local governments incorporate a public safety objective—such as providing safe neighborhoods and public gathering spaces—into their overall strategic plan. In that interest, they may create metrics associated with improving citizen satisfaction and street lighting coverage, as well as projects to increase community involvement through new safety programs. Again, all this is tracked and monitored at the highest level of the organization.
The police department plays a key role in public safety initiatives, and should be well aware of the government’s high-level objective to create safe neighborhoods. To support that objective, the department’s business strategy could include goals to increase community safety and reduce crime. To reach those goals, it might, among other things:
It’s important to note that not every departmental project will have a direct impact on corporate strategy, but every element of a business strategy should benefit the organization in some clear way.
1. Think about what is important for your organization or department.
At the corporate level, consider your organization’s mission and vision. This will help clarify where the company is headed so you can begin to envision a path forward. As part of that exercise, consider the answers to some of these weighty questions: Why does our organization exist? What problem are we working to solve? Where are we headed in the future? Where should resources be allocated to position us for success?
At the business (departmental) level, review the overall corporate strategic plan and be sure you understand how progress will be tracked and measured. Then, consider your department’s capabilities relative to the overall strategic objectives. In what ways can your team best contribute in those areas?
2. Conduct research and perform analyses.
To solidify your strategy ideas, take a hard look at your company and the current external environment with SWOT and PEST analyses. Take the results into consideration as you plot your strategy.
3. Define your metrics and initiatives.
Once you’ve clarified your goals, you’ll also need to define measurements to track progress and consider key projects that will lead to success in those goals.
4. Involve the right parties when forming the strategy.
At the corporate level, high-level executives should be involved from the beginning. Without their buy-in, your strategic plan has no chance of succeeding. If you’re a department head, you are responsible for creating your business strategy, however you may need to consult team members with regard to certain aspects of the plan (for example, timing or metrics). Additionally, be sure to review the proposed strategy with higher-ups to make sure everyone is in sync.
5. Put a system like ClearPoint in place to track progress.
Forming a strategy is great, but if you don’t track progress you’ll have no way to see where you’re succeeding and where you’re falling short. Strategy reporting software works for both corporate and business strategy, making it easier to evaluate how every element of your strategy is going and how performance is impacting other areas.
There’s no shortage of strategy software available, but it’s helpful if you can use the same tool for both corporate and business strategy management. Using the same tool for both activities reduces the work involved because it uses a single data set for reporting and analysis; it also makes it easy for everyone to see the linkages between corporate and departmental goals, and to track progress on everything.
In ClearPoint you can:
There’s a lot more ClearPoint can do to help you succeed in achieving your goals—we’d love to show you! Reach out today to set up a demo.