A red measures dashboard or red alert report allows you to focus in on KPIs that are below target so you can take the appropriate steps to get your strategy back on track. A red measures dashboard often includes qualitative fields for analysis or commentary so that measure owners can explain why the measure is off track and/or what they plan to do to improve its performance in the future. A red measures dashboard is a great tool to use during department or organization-wide meetings to keep current problems top of mind and align your team around the most pressing issues.
Focusing on the left side of this dashboard, a viewer can see the actual value of each red measure and the target for that measure. This helps viewers understand how far they are from meeting their target and can assist in creating action items to address the failing measure.Many of our clients use a red measures dashboard in combination with red alert notifications so they’re alerted whenever a metric they own falls below target. By using a red measures dashboard in tandem with red alert notifications, you can ensure you and your team stay up to date on the progress of lagging KPIs and can address them as needed.
It can also be helpful to display action items that will be used to address the lagging measures identified in the red measures dashboard. A red measures action data grid like the example from ClearPoint above is a useful meeting tool to help teams understand how problematic metrics will be corrected and what each individual is responsible for.
In strategy execution it is necessary to constantly make improvements and adapt to shortcomings. A report that filters on red metrics allows an organization to quickly recognize exactly where it is falling short so it can implement the appropriate response to drive improvement. For instance, if an organization is growing rapidly and has had issues meeting targets on customer-oriented metrics such as net promoter score, they will see this and be able to make changes, such as expanding the customer success team, as a result.
Assigning owners to metrics allows individuals to know exactly which metrics they are responsible for, ensuring that all measures are carefully monitored and reported on. Without providing responsibility there is a risk that metrics will become overlooked or employees will be unaware of who should be driving success on a metric.
While it is important to recognize measures that are underperforming, this recognition is fruitless if no steps are taken to make improvements. Action items help to provide the structure and outline that will ultimately lead to success. For example, an organization may see that its process of training employees is too costly and ineffective. Recognition of this issue is great, but it is through assigning next steps – conducting a meeting to discuss current issues, assembling a team to lead the new training program, monitoring results for constant improvement, etc. - that the organization can ultimately make improvements.
This dashboard is intended to be used by leaders and team members of any organization. This is useful to leaders as it can help them recognize larger issues at the top level. It’s beneficial for employees as they will know areas they need to improve upon at an individual level.